Refund policy

Overview

At [Renoarmy], we want you to be fully satisfied with your purchase.
If you are not completely happy with your order, we’re here to help.

We offer a straightforward return and refund policy in accordance with applicable consumer

Return Eligibility

You may request a return if:

  The item is damaged, defective, or incorrect upon arrival

  The return request is made within 14 days of receiving your order

  The item is unused, unworn, and in its original packaging

  The item is returned with all original tags and accessories (if applicable)

Non-returnable items may include:

  Items showing signs of wear or misuse

Do you offer free returns?

At this time, we are unable to provide free return labels. The returned orders remain your responsibility until they reach our facility, so we highly recommend obtaining proof of postage from your chosen courier to ensure your return is tracked and traceable.

Return Window

Customers can request a return within 14 days from the date of delivery.

After this period, we may not be able to accept return requests unless required by local consumer protection laws.

Refunds

Once we receive and inspect your returned item, we will notify you of the approval status.

If approved:

Refunds will be issued to your original payment method

Processing time is typically 5–10 business days, depending on your payment provider

Shipping fees are non-refundable unless the return is due to our error (damaged, defective, or incorrect item)

Late or Missing Refunds

If you haven’t received your refund yet:

  Check your bank account again

  Contact your credit card provider (processing may take time)

  Contact your bank (processing delays may occur)

If you still haven’t received your refund after these steps, please contact us.

Contact Us

If you have any questions about returns or refunds, please contact:

📩 [info@renoarmy.com]

We aim to respond within 24–48 hours.