Shipping policy

1. Overview

At [Renoarmy], we are committed to delivering your order as quickly and reliably as possible.

This Shipping Policy explains how we process, ship, and deliver your orders.

2. Order Processing Time

All orders are processed within 1–3 business days after payment is confirmed.

Orders are not shipped or delivered on weekends or public holidays.

During peak seasons or high order volumes, processing times may be slightly extended. We appreciate your patience.

3. Shipping Methods & Delivery Time

We work with reliable international and local logistics partners to deliver your orders.

Estimated delivery times are as follows:

Standard Shipping: 7–15 business days
International Shipping : 10–20 business days

Please note that delivery times are estimates only and may vary depending on destination, customs processing, and local carrier conditions.

4. Shipping Fees

Shipping fees are calculated and displayed at checkout based on your location and selected shipping method.

In some cases, we may offer:

Free shipping on selected products or promotions
Flat-rate shipping for specific regions

Any applicable shipping charges will always be clearly shown before you complete your order.

5. Order Tracking

Once your order has been shipped, you will receive a confirmation email containing your tracking information.

Tracking updates may take 24–72 hours to appear after shipment.

If you have not received tracking details within this time, please contact our support team.

6. Customs, Duties & Taxes

For international orders, customs fees, import duties, and taxes may apply depending on your country’s regulations.

These charges are the responsibility of the customer and are not included in the item price or shipping cost.

We are not responsible for delays caused by customs clearance processes.

7. Shipping Delays

While we aim to ensure timely delivery, delays may occasionally occur due to:

Customs inspections
Weather conditions
Carrier delays
High seasonal demand
Other unforeseen circumstances

We appreciate your understanding in such cases and will assist you in tracking your order.

8. Incorrect Address

Please ensure your shipping address is accurate and complete at checkout.

We are not responsible for orders delivered to incorrect or incomplete addresses provided by the customer.

If you notice an error, please contact us as soon as possible.

9. Lost or Missing Packages

If your package appears to be lost or has not arrived within the expected delivery time, please contact us.

We will assist you in investigating the issue with the shipping carrier.

10. Contact Us

If you have any questions regarding shipping or delivery, please contact us:

📩 [info@renoarmy.com]

We typically respond within 24–48 hours.